In Europe and Spain there are data protection regulations designed to safeguard your personal information which are binding on us. It is therefore very important to us that you fully understand what we will do with the personal data we ask you for.
Our aim is to be transparent and give you control of your data, using simple language and offering clear options that allow you to decide how your personal information is used. Please do not hesitate to ask us if you have any questions after reading this information.
Thank you very much for your cooperation.
We are at your disposal, do not hesitate to contact us.
In general, your personal data will be used to interact with you and to provide you with our services. It may also be used for other purposes, such as sending advertising or informing you about our activities.
Your personal information is necessary for us to be able to interact with you and to provide you with our services. To help you decide clearly and easily how your information is used, we will provide checkboxes for you to indicate your preferences.
As a general rule, only duly authorised personnel within our organisation will have access to the information we request.
Entities that require access to your data in order for us to provide our services may also access it. For example, our bank will access your information if you pay for our services by credit car or bank transfer.
Public or private entities to which we are legally obliged to provide your information will also have access. For example, tax regulations require us to provide the Tax Agency with information on certain financial transactions.
In the event that, apart from the cases mentioned above, we need to disclose your personal information to other entities, we will ask for your prior consent through clear options that will allow you to make an informed decision.
We will protect your data with effective security measures appropriate with the risks associated with the use of your information.
To this end, we have approved a Data Protection Policy and carry out annual checks and audits to ensure that your personal data is secure at all times.
There are countries in the world that are safe for your data and others that are not so safe. For example, the European Union is a safe environment for your data. Our policy is not to send your personal information to any country that is not safe from a data protection standpoint.
In the event that, in order to provide you with the service, it is essential to send your data to a country that is not as secure as Spain, we will always request your prior permission and we will apply effective security protocols to reduce the risks of sending your personal information to another country.
We will keep your data for the duration of our relationship and for as long as we are required to do so by law. Once the applicable legal periods have expired, we will dispose of it in a secure and environmentally friendly manner.
You can contact us at any time to find out what information we hold about you, rectify it if it is incorrect and delete it after our relationship has ended, when legally allowed.
You also have the right to request a transfer of your information to another organization. This right is called ‘portability’ and may be useful in certain situations.
To exercise any of these rights, you must send a written request to our address, together with a photocopy of your ID card, so that we can identify you.
We have specific forms available at our offices to facilitate this process, and we are happy to assist you in completing them.
To find out more about your data protection rights, you can visit the Spanish Data Protection Agency website (www.agpd.es).
You can withdraw your consent if you change your mind about the use of your data at any time.
For example, if you were once interested in receiving advertising about our products or services, but no longer wish to receive any further advertising, you can let us know by filling in the objection form available at our offices.
If you believe that your rights have been disregarded by our entity, you can file a complaint with the Spanish Data Protection Agency, by any of the following methods:
Making a complaint to the Spanish Data Protection Agency is free and does not require a lawyer or legal representative.
It is our policy not to profile users of our services.
However, there may be situations where, for service, marketing or other purposes, we need to profile information about you. For example, analysing your purchase or service history to offer products or services adapted to your preferences or needs.
In such cases, we will implement effective security measures to protect your information at all times from unauthorised access or misuse.
Our policy is not to use your data for purposes other than those we have explained to you. If, however, we ever need to use your data for other activities, we will always ask for your prior consent through clear options that allow you to decide.