DESCRIPTION
This simulator provides practical and realistic training in the key tasks involved in hotel management and customer service at tourist information points. Through a variety of scenarios, students develop skills in customer service, service management, the implementation of protocols and event organisation, thereby strengthening their preparation for professional environments within the tourism and hospitality sector.
OBJECTIVE
Facilitating the practical application of management and organisational tasks in the hospitality and tourism sectors by exposing students to environments that are difficult to replicate in a classroom setting.
ACTIVITIES
- Customer service at a hotel reception, carrying out check-in and check-out procedures and ensuring that guests’ various needs are met during their stay.
- Working as a tourist guide at an information point, providing advice on leisure activities, shops, restaurants and transport.
- Management and replenishment of supplies: Organising and preparing room service trolleys, ensuring that all necessary supplies, products and equipment are correctly arranged.
- Room service, ensuring that guests have everything they need for a comfortable stay.
- Protocol for events: Planning and implementing protocol guidelines, managing organisation, etiquette and regulations in accordance with the context.
- Etiquette in meetings: Application of rules of courtesy, the order of speaking, and formal protocols appropriate to the professional setting.
- Event organisation and planning: Planning of spaces for a variety of events, in accordance with the specific protocols and requirements for each occasion.
