DESCRIPTION
This simulator allows students to practice different tasks related to hotel management or information point service. It also includes activities related to protocol and event organization.
OBJECTIVE
To facilitate the practice of management and organization tasks in the field of hospitality and tourism, bringing students closer to environments that are difficult to transfer to a classroom.
ACTIVITIES
- Customer service at a hotel reception, carrying out check-in and check-out procedures and ensuring that the various needs of guests during their stay are met.
- Tour guide duties at an information point, offering advice on leisure, shopping, dining and transportation options.
- Supply management and replenishment: Preparation of carts for room service.
- Room service, ensuring that guests have everything they need for a comfortable stay.
- Event protocol: Planning and application of protocol rules, managing the organization, etiquette and regulations according to the context.
- Protocol management in meetings: Aplicación de normas de cortesía, orden de intervenciones y disposiciones formales en función del entorno profesional.
